Refund policy

Ladybug Lane Return and Refund Policy

Requesting a return

You may request a return within 30 days of delivery. Email blondeusuk@live.com with your order number and the item you wish to return.

For change-of-mind returns, items must be unused and in their original packaging. Please contact us before sending an item back. We will provide return instructions and the correct return address, which may be a supplier's address. Do not send items to our business address unless we instruct you to do so.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. Contact us to arrange the return and confirm the shipping method and any applicable return shipping cost before sending your item.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or incorrect, email us with your order number and a description of the issue. Photos, where available, can help us investigate. We will work with you to arrange an appropriate resolution. The unused-item requirements for change-of-mind returns do not limit your rights concerning faulty or incorrect goods.

Refunds

We will notify you after your return has been received and inspected. Approved refunds will be issued to your original payment method within 10 business days after receipt and inspection. Your bank or payment provider may take additional time to post the refund. If you have not received an expected refund, contact us at blondeusuk@live.com.

Your legal rights

This policy does not limit your statutory consumer rights. Where applicable law provides additional return, cancellation, or refund rights, those rights apply.